Support
Frequently Asked Questions
Answers to the most common questions from our customers.
If your question is not listed below, contact us and our team will assist you.
How long does delivery take?
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How long does delivery take?
+ -Most orders are delivered within 1 to 3 business days in major towns, and 2 to 5 business days for upcountry deliveries.
How can I track my order?
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How can I track my order?
+ -After your order is confirmed, you will receive updates via phone or email including shipment progress where applicable.
Do you offer cash on delivery?
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Do you offer cash on delivery?
+ -Available payment methods are displayed during checkout. Cash on delivery may be offered for selected locations.
How do I choose between NP and Premium collections?
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How do I choose between NP and Premium collections?
+ -NP Collection is suited for daily wear and versatile usage, while Premium Collection has richer compositions with a more pronounced trail.
Can I exchange a fragrance?
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Can I exchange a fragrance?
+ -Unopened products can be exchanged subject to stock availability and return policy conditions.
Need a direct answer?
Contact Us