Choosing Your Fragrance
1. How do I choose the right Nexus perfume?

Start with the kind of scents you naturally enjoy. If you prefer sweet and playful fragrances, try LINA or EXOTIC. For something fresh and feminine, explore AMARA. If you prefer warmer, deeper scents, DARK KISS, TARIEQ and SECRET WISH offer richer options. You can also contact us on WhatsApp if you’d like help choosing.

2. Which Nexus perfumes are for women?

LINA, AMARA, DARK KISS and EXOTIC are fragrances for women, each with a different scent personality — from fresh and floral to sweet and gourmand.

3. Which Nexus perfumes are for men?

TARIEQ and SECRET WISH are fragrances for men. TARIEQ is warm, spicy and smooth with vanilla, while SECRET WISH has a deeper woody character with spices, incense and patchouli.

4. What is the difference between the Premium Collection and NP Collection?

The Premium Collection features LINA, AMARA and TARIEQ, while the NP Collection includes DARK KISS, EXOTIC and SECRET WISH. Each collection offers a different fragrance experience, with scents for different moods, occasions and personal styles.

Perfume & Usage
1. How long does Nexus perfume last?

Fragrance longevity can vary depending on the scent, your skin, the weather and how you apply it. For better performance, apply perfume to pulse points such as the wrists and neck, and avoid rubbing the fragrance into your skin.

2. Where should I apply perfume?

Apply perfume to pulse points such as your wrists, neck and behind the ears. These warmer areas help diffuse the fragrance naturally throughout the day. You can also lightly spray your clothing, but always test delicate fabrics first.

3. Why does the same perfume smell different on different people?

Your skin chemistry, body temperature and even the weather can affect how a fragrance develops. The same perfume may smell slightly sweeter, warmer or fresher from one person to another — that’s part of what makes fragrance personal.

4. How should I store my perfume?

Keep your perfume in a cool, dry place away from direct sunlight, heat and humidity. Avoid leaving it near a sunny window or in a hot car, as heat and light can affect the fragrance over time.

Orders & Delivery
1. Where is Nexus Perfumes based?

Nexus Perfumes is based in Nairobi, Kenya. Our fragrances are available to order online, with delivery in Nairobi and across Kenya.

2. Do you deliver in Nairobi and across Kenya?

Yes. We offer same-day courier delivery within Nairobi and delivery across Kenya. Delivery times outside Nairobi are typically 24–48 hours, depending on your location.

3. How much does delivery cost?

Delivery within Nairobi starts from KSh 400. For locations outside Nairobi, delivery starts from KSh 600. The final delivery fee may vary depending on your exact location.

4. How can I pay for my order?

You can place your order securely through our website and pay using M-Pesa and other available payment methods shown at checkout.

5. How can I track my order?

If your order is shipped via Speedoff, you can track your delivery using the waybill number provided in your order details.

If your order is delivered by boda boda within Nairobi, please contact our customer service team for a delivery update.

Returns & Support
1. Can I return or exchange a perfume?

Returns may be accepted within 3 days of receiving your order, provided the perfume is unopened, unused and in its original packaging. Opened or used fragrances cannot be returned unless the item is damaged or incorrect.

2. What should I do if my order arrives damaged or incorrect?

Please contact our customer service team within 48 hours of receiving your order. Send us your order details together with clear photos of the damaged or incorrect item so we can assist you as quickly as possible.

3. Can I return a perfume if I don’t like the scent?

For hygiene and product integrity reasons, we cannot accept returns of perfumes that have been opened or used simply because the scent is not to your preference. If you are unsure which fragrance to choose, contact us before ordering and we’ll be happy to help you find the right scent.

4. How can I contact Nexus Perfumes?

You can contact our customer service team by WhatsApp at +254 711 555 586 or by email at info@nexusperfume.co. We can help with fragrance recommendations, orders, delivery updates and after-sales support.